Reporting problems and consequences

Reading

Mistakes happen. What matters is that GCHS hears about them quickly.

What to report

Report anything lost, stolen or suspicious: a lost phone or laptop, an email sent to the wrong person, a sign-in alert you did not expect, a virus warning, or a paper file left in a public place.

Same day, to two people

Report it the same day, or immediately. Tell Don Williams, the Information Security Officer, and Phillip Smith at 832-225-4247 (GCHS), and follow up in writing. Do not investigate on your own, and do not delete anything.

The 24-hour clock

When Protected Information may be involved, GCHS must notify TDHCA in writing within 24 hours of discovery. The clock starts when the problem is found, so every hour you wait counts.

Consequences

Breaking these rules can mean losing system access, discipline up to and including termination of employment or contract, and where the law requires it, referral to law enforcement.

People who report a problem promptly and in good faith will not be disciplined for reporting it.